When you created the Part Number did you also put the name of the symbol that you wanted to associate it with in the field for Symbol Name? Do you have the correct Part Type? Another issue might be if the Part number had been used in the Project and then edited to add more information. When you do that, you typically have to Update the Part number definition that is used in the project: https://communities.bentley.com/products/electrical___instrumentation/w/electrical_and_instrumentation__wiki/5348/parts-database-changes-not-reflected-in-project
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